At Moss Wall Orthodontics, our goal is to make your appointment experience as seamless as possible. Here’s a comprehensive overview of our scheduling and appointment policies:
Scheduling Guidelines
- Morning Appointments: Our longest appointments, including full starts and the removal of braces, are scheduled in the mornings.
- Next Appointment: Always schedule your next appointment before leaving the office to ensure continuity of care.
- Arch Wire Removal: We offer the service of removing arch wires before your dental cleaning appointments. Please provide us with a week’s notice prior to the cleaning.
- Broken Brackets: If a bracket becomes broken or loose, call our office before your next scheduled appointment.
- Email Reminders: We send an email reminder the day before your appointment. For a Monday appointment, the reminder will be sent on the Friday before.
- Before and After School Appointments: We offer these times to accommodate school schedules.
Appointment Duration
- New Patient Exam: 40-50 minutes
- Regular Check-Up: 10-20 minutes
- Records: 30 minutes
- Removal of Braces: 90 minutes
- Placement of Braces: 70 minutes
Pre-Visit Steps
To minimize discomfort and ensure an optimal response to treatment, please follow these steps before leaving each appointment:
- Wire Ends: Use your tongue to check that wire ends do not poke or irritate your cheek or tongue.
- Treatment Instructions: Make sure you understand any instructions related to elastics, hygiene, or diet until your next appointment.
- Supplies: Ensure you have an adequate supply of dental wax, special cleaning aids, elastic bands, or other related materials for use between appointments.
Cancellation Policy
We understand that plans may change, and we appreciate a 24-hour notice for rescheduling to assist another patient during your time slot.
Late Arrivals and Missed Appointments
We make every effort to accommodate late arrivals, depending on the nature of the appointment. However, missed early morning and late afternoon appointments may need to be rescheduled during school hours due to high demand. If you miss an appointment, we will give you a courtesy phone call to help you reschedule.